Garlock is a multinational manufacturer of high-performance fluid sealing and pipeline solutions with an emphasis on safety, longevity, and productivity. We work in partnership with our customers, industry associations, and governmental entities to understand their unique sealing challenges and respond with innovative solutions that keep people safe while increasing profitability.
By joining us, you'll have the opportunity to make the most of your potential:
The Inside Sales Development representative (SDR) is a powerful driver of strategic pipeline growth in partnership with sales and marketing to generate and qualify leads, develop new and existing accounts. SDRs grow sales for respective segment focus (target enterprise national accounts, campaign accounts, and markets) by nurturing leads and scheduling meetings for the technical sales team. This is a critical position to help the field team focus on partner accounts and significant opportunities to maximize sales results. SDRs build and share insights about the customer’s main challenges and coordinate with internal resources to establish customer success tools and processes that ultimately provide helpful solutions, ideas, and information to partner accounts as well as prospects.
Essential Duties and Responsibilities:
Supports commercial strategic planning process with team and coordinates activities with required resources across organization.
Serves as the primary point of contact for management and development of House Accounts through customer success support with the goal of converting to growth accounts.
Supports field sales team with sales activities for identified key accounts for CRM, customer portal activities, timely communication flow and account objectives.
Ensures engagement with sales partner(s) is frequent and bi-directional.
Uses communication skills to cultivate trusting relationships with customers and internal stakeholders.
Gathers voice of customer feedback, market and competitive intelligence to depict strengths, weaknesses and needs of customers.
Works with all required supporting departments, supporting full execution and successful development of campaigns, programs, and business processes.
Accurately tracks activity and plans future activity with CRM
Analyzes and understands Win/Loss of opportunities. Develop plans, processes and priorities around “Winning.”
Complements outbound marketing efforts by serving as a force multiplier for marketing campaigns through direct contact with prospective customers and partner distributors.
Manage sales leads and cadence through CRM - Review and qualify to either address directly or allocate high potential leads per established guidelines to the appropriate internal or external sales partner(s)
Acquire a working knowledge of our full range of products and services, the candidate must be able to understand how our products can serve the needs of the potential customer. Seek technical support initially but eventually gain the ability to work independently.
Perform other job-related duties as assigned.
Effective communication - develops and delivers multi-modal communications that convey a clear understanding of the unique needs of different audiences.
Collaborates - building partnership and working collaboratively with others to meet shared objectives in a timely manner to support the business.
Self-Awareness - uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Drives results - Consistently achieving results, even under tough circumstances.
Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
Demonstrates resilience - Rebounding from setbacks and adversity when facing difficult situations.
Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Associate degree in Business Administration, Marketing, or relevant experience. Bachelor's degree a plus.
2 - 5 years of inside or outside sales, business development, marketing, or commercial support role
Hands-on experience with multiple sales techniques (including cold calls)
Track record of achieving KPIs
Knowledge of relevant markets
Possesses a "can do" attitude with a willingness to learn and to be developed.
Excellent verbal and written communication skills
Familiarity with MS Excel (analyzing spreadsheets and charts)
Understanding of sales performance metrics
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office and Manufacturing Floor Position: Ability to perform sedentary work, spending extended periods of time working with a computer. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near and mid-range. Ability to lift and carry up to 35 lbs.
EnPro Industries companies, including Garlock, are known for their focus on a Dual Bottom Line culture where we seek to enable the full release of human possibility through individual development while achieving strong financial returns. We invest in our employees and provide opportunities for them to make a difference while building a culture that reflects our core values of safety, excellence and respect. Each person has the opportunity to truly make an impact as an integral part of a collective.
EnPro Industries are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
GLOBAL PERFORMANCE: Nearly half of annual sales are generated in markets outside the U.S.