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Order Management Specialist



Order Management Specialist

  • 492661
  • Palmyra, New York, United States
  • Garlock
  • Operations
  • Full-Time/Regular
  • Closing at: Oct 29 2021 at 23:55 EDT

Job Summary:  Responsible to manage all orders from purchase order receipt(s) on a daily basis. They are the key link in communication with our customers for order questions.  The individual works closely with our Shipping Department and Operations team to ensure that every order is processed and delivered on time.  

 A strong business acumen and the ability to reason through ever changing scenarios are necessities for this position including taking the initiative and the ability to anticipate problems before they happen are also essential for success in this position. Should be comfortable working with a team of people who are committed to continuing the company's high growth rate. 


  • Contributes towards a positive work environment, is a team member by working cooperatively with other Garlock departments, attending and participating in meetings and other Garlock functions. Takes ownership of orders, key member of end to end Order Management team that includes, Planning, Logistics, and any other pertinent areas.  The individual identifies with specific dynamic and needs of the Product Line or Product Lines they support (Strategy, specific needs, Processes, etc).  A “Perfect Order” starts the process to excellent delivery. 

  • Performs contract review on all aspects of the orders to ensure the accurate information is entered and products are shipped according to the customer’s request.  Advises customers of order-specific details or changes as appropriate. Consistent use of Trade Compliance to adhere to trade regulations. 

  • Processes incoming orders which may arrive via e-mail, fax, electronic means, or vendor portals.  Perfect Order Entry is achieved through aligning capabilities between Customer Service and Operations.   

  • Evaluates urgency of the customer’s requirements and coordinates with operations team to obtain less than lead time delivery dates, non-standard requests or move ups on new or existing orders.  Advises customer of special handling charges, overtime and/or other charges that may be associated with orders. 

  • Sales Order changes are made and appropriate individuals are notified of  such changes to coordinate and update all necessary paperwork, including jobs, pickers, etc. in accordance with company policy and customer requests. 

  • Point of contact between Operations team and customer and/or outside sales team on all aspects of orders such as expedites and status updates.  

  • Maintains accurate records of all sales orders. 

  • Develop and maintain a strong working knowledge of Garlock product, services, and company policies.  Continuously pursues growth and learning.  Participates in project teams to enhance process flow, efficiency, and positive impact to our communication and service,. 

  • Collaborate with Operations team and Product Line Specialist on Excess & Obsolete items and performs outbound calls to customers. Manages stocking agreements and works with the Operations team and/or Outside Sales team to ensure requirements are being met. 

  • Monitor and process all returns according to financial requirements and ensure compliance to all SOX reporting requirements. 

The above statements are intended to describe the general nature of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel classified under this job title. 


  • Completed Associates Degree in Business required or equivalent experience 

  • Excellent verbal and written communication and listening skills   

  • Windows Office 365

  • Ability to perform multiple functions in a fast-paced working environment. 


  • Analytical and problem solving abilities. 
  • Strong organizational skills. 

  • Business Acumen 

  • Strategic Thinker 

WORKING CONDITIONS: Office & Manufacturing environment 

EnPro Industries are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Garlock.


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GLOBAL PERFORMANCE: Nearly half of annual sales are generated in markets outside the U.S.

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