Person, Clothing, Apparel, Crowd, Huddle, People, Finger, Hand

IT Technical Support Intern - Remote

Enpro Industries, Inc.


IT Technical Support Intern - Remote

  • 493005
  • Remote
  • Remote
  • Enpro Industries, Inc.
  • Information Technology
  • Temporary

Title: IT Technical Support Intern

Division: Enpro Corporate

Department: Information Technology

Location: Remote


Job Summary & Job Duties

The Help Desk support role will provide services/support over the telephone. This is a full time, 40 hour per week position, remote support.
Strong customer service skills, willingness to learn and grow, and a sense of urgency and accountability are all requirements for this role.

Essential Functions:

• Responsible for receiving and supporting incoming contacts for all Requests and Incidents via telephone and e-mail. This includes, but is not limited to, documenting all required information within the internal ticketing system.
• Must be able to troubleshoot and resolve reported Incidents and Requests via telephone and e-mail, when appropriate.
• Must be able to transfer Incidents and Requests to appropriate Level 2 teams when they cannot be resolved or fulfilled via telephone and e-mail.
• Responsible for communicating the status of tickets when the users reach out for updates.
• Responsible for reporting discrepancies with knowledge base articles and FAQ resources to ensure they remain current.
• Must be a self-driven, motivated individual that can be successful in an environment with minimal direct IT supervision.
• Must have and be able to maintain scheduling flexibility as coverage requires.

Position Contribution Level:
Entry Level

Education & Experience:
High School Diploma and Currently Pursuing a Degree in Information Technology (or recently completed)

Knowledge & Skills

• Must have demonstrated experience in and a fundamental understanding of basic networking, hardware, and software troubleshooting.
• Must have a customer focused attitude that highlights a desire to provide outstanding services and support to a fast-paced business environment.
• Must have the ability to form strong customer relationships.
• Must have strong analytical, verbal, and written communication skills.
• Must be able to successfully assess situations and respond proactively through the effective use of time management.

Enpro is a leading industrial technology company using material science to push boundaries in semiconductor, life sciences, and other technology-enabled sectors. We are a leader in sealing technologies, advanced surface technologies, and highly engineered materials. Our products and services are sold into more than 40 distinct end-markets that touch our lives every day – from food and pharmaceutical facilities to semiconductor clean rooms, from agricultural robots that help grow your food to last-mile technologies that deliver it to your doorstep, from commercial aviation to space exploration, and much more in between. Our commitment to innovation, quality, and value has propelled our brands to wide recognition and leading positions in their markets.

Enpro is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


Other People Viewed

Quality Technician

493080 Longview Texas United States Longview, Texas, United States STEMCO Quality
Title: Quality Technician Position Type: Full-Time/Regular Division: STEMCO Department: Quality Location: STEMCO Longview Job Summary & Job Duties Title: Quality Technician Position Type: Full-Time/Regular Division: STEMCO Department: Qualit...

Sales Manager-Ontario

493060 Remote Remote STEMCO Sales & Marketing
The Sales Manager is Responsible for meeting established sales goals / targets for the territory.  Supporting the sales and service activity in the assigned geographic areas of responsibility. Conduct product demonstrations and installation traini...

Marketing Leader

493067 Remote Remote STEMCO Sales & Marketing
The Marketing Leader builds awareness of how STEMCO products & services can fulfill our customer and channel partner needs by developing and executing marketing strategies. They create comprehensive campaigns to improve customer retention and enha...

Manufacturing Technician – Final Quality Inspection

493076 Santa Rosa California United States Santa Rosa, California, United States Alluxa Operations, Quality
FQI Role The FQI technician supports the optical thin film process. Duties will include using microscopes and digital equipment to inspect materials for defects as a vital part of the product’s final process. We are seeking technicians with high ...

Manufacturing Technician – Metrology/Lab

493077 Santa Rosa California United States Santa Rosa, California, United States Alluxa Operations, Quality, Supply Chain
Metrology Tech Role The Metrology technician supports the optical thin film process. Duties include loading spectrophotometer equipment, interpreting and analyzing product data, following specifications, department process and nomenclature. Ensure...

Manufacturing Technician – Coating

493075 Santa Rosa California United States Santa Rosa, California, United States Alluxa Operations
Coating Tech Role The Coating technician supports the optical thin film process. Duties will include operating vacuum coating chambers by performing measurements, calibration, and data analysis while maintaining a safe and orderly workspace. We ar...


GLOBAL PERFORMANCE: Nearly half of annual sales are generated in markets outside the U.S.

Apply Now

Alert me about jobs like this

Not You?

We have emailed you a code to verify your identity

Thank you