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Inside Sales Manager

Technetics Group

 

Inside Sales Manager

  • 492756
  • Harwood Heights, Illinois, United States
  • Technetics Group
  • Sales & Marketing
  • Full-Time/Regular

COMPANY OVERVIEW:      

Qualiseal Technology is a leading designer and manufacturer of custom engineered mechanical seals for rotating shafts and precision components for aerospace and specialized industrial applications. Qualiseal Technology is a division of Technetics Group.

JOB SUMMARY:

The Inside Sales Manager is responsible for providing our customers the experience defined by our business strategy. They ensure total customer satisfaction through a customer centric model that contributes to the organic growth of our company.

ESSENTIAL FUNCTIONS:

  • Facilitate organic and new business growth:
    • Implement pricing policies in conjunction with Business Development Manager or sales leadership
    • Implement pricing optimization actions and costing tools to insure margin achievement
    • Implement sales tools such as M2M Salesforce.com, etc.
  • Manage the inside sales & customer service activities:
    • Drive the inside sales process according to the operational and performance indicators: scheduling, organizing, managing working procedures to achieve the quote to order process, responses to RFQ, contract reviews, order entries, delivery status, RMA, credits and replies to any requests
    • Implement the service level defined by market and customer segmentation working across the organization        
  • Ensure customer satisfaction and development of customer relationships.  Collect and communicate VOC feedback other functions of the company and propose any improvement actions. 
  • Manage the Chicago inside sales team responsible for quotes and order processing including on-site or remote workers.
    • Set goals & objectives, monitor implementation and review results 
    • Conduct performance reviews and develop the skills of the team
    • Ensure compliance to policies, working instructions, local work rules, and support company core values (Safety, Excellence and Respect).
  • Be the primary contact of the other functions of the manufacturing site for all matters relating to inside sales and customer service. 
  • Participate in local site leadership as requested.
  • Drive continuous improvement:
    • Encourage ideas and propose actions to improve service to customers and increase the efficiency of the group. 
  • Will have responsibility for direct customer interaction for certain products or regions as determined with sales leadership. 

ADDITIONAL RESPONSIBILITIES:

  • Regular reporting of quote, orders, backlog and forecast support to the Sales leadership as requested.
  • Actively participates in a safety team to assist with the implementation and completion of various safety initiatives which could include both on-site and remote workers.
  • Performs any other assigned duty as directed by sales leadership or General Manager.

JOB QUALIFICATIONS AND REQUIRED SKILLS: 

  • Bachelor’s Degree in business, marketing or related area required
  • 5+ years of experience in a manufacturing environment in a customer service or inside sales role
  • Proficiency in Microsoft Office applications (Word and Excel) and ERP (M2M)
  • Supervision, Process Improvement, Performance Management, Communication, Data Analysis
  • Customer Service Focus
  • Ability to solve problems creatively 
  • Define priorities and manage a team
  • Setting goals and objectives, monitoring their implementation and control 
  • Knowledge of quote-to-payment receipt process in an ERP system 

PHYSICAL REQUIREMENTS:

  • Minimal safety hazards; general requirements of an office environment.
  • Sitting; standing; walking throughout the facility; talking; seeing; hearing; feeling; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; lifting up to 25 lbs.
  • Occasional overnight travel will be required to support customer or corporate meetings.
  • Remote and onsite work locations are available depending on experience and business need.

WORK ENVIRONMENT:

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Technetics Group.

Technetics is a subsidiary of EnPro, a leading industrial technology company using material science to push boundaries in semiconductor, life sciences, and other technology-enabled sectors. We are a leader in sealing technologies, advanced surface technologies, and highly engineered materials. Our products and services are sold into more than 40 distinct end-markets that touch our lives every day – from food and pharmaceutical facilities to semiconductor clean rooms, from agricultural robots that help grow your food to last-mile technologies that deliver it to your doorstep, from commercial aviation to space exploration, and much more in between. Our commitment to innovation, quality, and value has propelled our brands to wide recognition and leading positions in their markets.

EnPro is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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GLOBAL PERFORMANCE: Nearly half of annual sales are generated in markets outside the U.S.

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