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Customer Support Specialist

Garlock

 

Customer Support Specialist

  • 492980
  • Palmyra, New York, United States
  • Houston, Texas, United States
  • Garlock
  • Sales & Marketing
  • Full-Time/Regular

ESSENTIAL FUNCTIONS:

  • Performs contract review on incoming orders, including shipping terms, freight terms, and methods to ensure the accurate information is entered and products are shipped according to the customer’s request.
  • Adhere to company and departmental policies with regards to attendance, daily schedules, and call handling expectations.
  • May act as inside contact and liaison for Garlock Customers, Area Managers, Regional Managers, Product Line Marketing personnel, Quality Assurance, Engineering, and/or shipping to clarify questionable items on quotations and orders with assistance.
  • Prepares Special Order Checklists as necessary. Sales Order changes are made, and appropriate individuals are notified in accordance with company policy and customer requests.
  • Contributes towards a positive work environment, is a team member by working cooperatively with other Garlock departments, attending and participating in meetings and other Garlock functions.
  • Positively embraces and drives change.
  • Follows up on expedites provided by customer care team.
  • Maintains accurate records of all correspondence received and sent, including formal and informal quotations, internal memos, procedures, instructions, sales orders, technical data, etc.
  • Participates in project teams as assigned.
  • Develops, demonstrates, and maintains a basic working knowledge of Garlock products, services, and company policies. Shows a desire and motivation for growth and learning.
  • May be required to edit and correct orders received.
  • Required to understand shipping terms, freight terms, and methods to ensure the accurate information is entered and products are shipped according to the customer’s request.

 

COMPETENCIES: 

  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Manages conflict: Handling conflict situations effectively, with a minimum of noise.
  • Demonstrates self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channel.

 

JOB SPECIFICATIONS:

  • Associates Degree in Business or equivalent experience
  • Professional verbal and written communication and listening skills
  • Comfortable working with computers using a variety of applications in a windows environment.
  • Ability to perform multiple functions in a fast-paced working environment.
  • Analytical and problem-solving abilities.
  • Flexibility in work schedule.
  • Basic organizational skills.

 

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Position: Ability to perform sedentary work, spending extended periods of time working with a computer. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near and mid-range.   Ability to lift and carry up to 20 lbs.and distributes workload from shared mailboxes.

Garlock values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

 

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GLOBAL PERFORMANCE: Nearly half of annual sales are generated in markets outside the U.S.

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