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Customer Care Representative



Customer Care Representative

  • 492386
  • Thorofare, New Jersey, United States
  • GGB
  • Sales & Marketing
  • Full-Time/Regular

Title: Customer Care Representative

Position Type: Full-Time/Regular

Division: GGB

Location: Remote

Job Summary & Job Duties

Provide outstanding Customer Care for a specified group of customers and support to other members of the Customer Care team. Interact with other GGB departments as necessary to achieve our common goals.

• Handle phone calls and email inquiries to provide pricing and delivery information, check orders status, expedite shipments, and problem resolution
• Receive and process customer orders via email, fax, EDI and customer website
• Process daily/weekly reports to proactively identify and resolve issues with orders
• Provide notification to customers if anticipated ship date changes
• Process credits and debits
• Maintain all aspects of customer requirements
• Proactive research to determine root cause and seek solution if customer’s on-time delivery drops below satisfactory level
• Continually search for improvement opportunities to achieve common goals

Communication & Teamwork:

• Strong written and verbal communication skills
• Communicate and interact in a professional manner at all times
• Ability to work in a team environment

Qualifications, skills & expertise:

• 4-5 years of Customer Care/Inside Sales experience
• High School Diploma required; 4 year degree preferred
• Prioritization, organization, and decision-making skills
• Strong multi-tasking skills; ability to work independently in a fast-paced environment
• Strong capabilities with Microsoft Office and Google Platforms
• Familiarity with SAP preferred
• Experience in a manufacturing environment a plus

GGB is a subsidiary of EnPro, a leading industrial technology company using material science to push boundaries in semiconductor, life sciences, and other technology-enabled sectors. We are a leader in sealing technologies, advanced surface technologies, and highly engineered materials. Our products and services are sold into more than 40 distinct end-markets that touch our lives every day – from food and pharmaceutical facilities to semiconductor clean rooms, from agricultural robots that help grow your food to last-mile technologies that deliver it to your doorstep, from commercial aviation to space exploration, and much more in between. Our commitment to innovation, quality, and value has propelled our brands to wide recognition and leading positions in their markets.

EnPro is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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GLOBAL PERFORMANCE: Nearly half of annual sales are generated in markets outside the U.S.

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