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Account Specialist - New Products

Technetics Group

 

Account Specialist - New Products

  • 492697
  • Columbia, South Carolina, United States
  • Technetics Group
  • Sales & Marketing
  • Full-Time/Regular

JOB SUMMARY:

Performs specialized and general Inside Sales functions requiring knowledge of company policies and procedures governing customer service, sales, pricing, costing, contracts, product specifications, ordering requirements, credit requests, and applications.  This role will act as an inside coordinator primarily responsible for quotes, and sales of new products supporting the Business Development team with new business inquiries.  The breadth of scope will include the sales process from marketing, initial inquiry, quote and review of the order prior to entry into the ERP system. Opportunities to work with all facets of the business including engineering, sales, operations, and finance for continued professional development. 

 

ESSENTIAL FUNCTIONS:

  • Handle accounts and new business inquiries, as assigned, in collaboration with Business Development team, from inquiry to receipt and review of purchase order including daily decision making to facilitate growth of the business.  This includes selling Technetics products to the assigned prospects or customers.
  • Act as a liaison between the Business Development Manager, customer, engineering and manufacturing regarding quotes and pending orders as required.
  • Professionally processes customer requests via multiple communications methods (Telephone, Fax, EDI, Internet, ERP System, etc.). including, but not limited to Quoting, reviewing Purchase Orders for completeness and compliance, Special Pricing Requests, Special Shipping Requests and other related items prior to entry of a sales order in the ERP system.  This requires facilitating quotes for new business including interface with engineering systems (part setups, ECCN determination, etc.) to develop the cost, price and quotes.
  • Maintains accurate records of all correspondence received and sent, including formal quotations, internal memos, procedures, instructions, technical data, etc.
  • Keeps management informed and solicit support for large orders and quotes, problems encountered and resolved, situations pending resolution, and customer feedback. Performs other duties as assigned by manager.
  • Conduct work per established department procedures and guidelines including, Costing Pricing, Quoting, Customer Relationship Management and Configuration Price Quote software systems.
  • Provide forecasts and input for regular business reviews in coordination with the Business Development team.
  • Facilitate customer visits to the manufacturing plant(s).
  • Works to improve customer relations, computer skills, business unit processes, and industry and product knowledge.

 

 

 

JOB QUALIFICATIONS:

  • Bachelor’s Degree in administration, management, accounting, or engineering preferred but not required or must have 3 – 5 years of account representative experience in a technical manufacturing environment.
  • Must have design print interpretation capability – how to read a manufacturing print.
  • Must have strong business writing and professional telephone skills.
  • Must be proficient in Microsoft Office applications
  • Must be able to work in a fast paced environment and possess proficient multi-tasking skills.
  • Must be a self-starter, able to make quality decisions, possess a keen sense of urgency and excellent organizational skills.
  • Must possess a positive professional business demeanor.

 

PHYSICAL REQUIREMENTS:

  • Minimal safety hazards; general requirements of an office environment.
  • Sitting; standing; walking throughout the facility; talking; seeing; hearing; feeling; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; lifting up to 25 lbs.
  • Occasional overnight travel will be required to support customer meetings.
  • Remote and onsite work locations are available depending on experience and business need.

 

 

WORK ENVIRONMENT:

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Technetics Group.

 

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GLOBAL PERFORMANCE: Nearly half of annual sales are generated in markets outside the U.S.

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